Customer care · Orders
Returns and Exchanges
How to request a return, report an incorrect or damaged product, cancel an order or receive a refund.
Returns within seven days
The published UAE policy accepts return requests within seven days of receiving an order when the delivery packaging has not been opened, or when an item is damaged or incorrect. Contact the team promptly and keep the box and its original packaging.
Contact our teamProduct condition and shipping
For a standard return, products must be sealed, unused, untampered with and in their original packaging. Send an eligible parcel by registered courier after contacting the team. A return may be refused if a product has been used or tampered with; shipping and handling charges are not refundable.
Incorrect or damaged items
If you received the wrong product or an item arrived damaged, contact the team with your order details before sending it back. The published policy says the team will seek to send a replacement or refund the payment in these cases.
Cancelling an order
The published cancellation window is 24 hours after placing an order. A cancellation refund is returned to the payment method originally used for the purchase.
Refund method and timing
Refunds go back only to the original payment method. The separate refund policy gives a processing period of 10 to 45 days, depending on the card-issuing bank; the cancellation policy asks customers to allow up to 45 days for the transfer.